Subscribe to News
Close Search
News  | 

'Smartnumbers' Freephone Auction

21 June 2004 at 1:06 pm
Staff Reporter
The Australian Communications Authority (ACA) has set the rules for the July auction process for charities wanting to be part of the new telephone number allocation system for 'smartnumbers'.

Staff Reporter | 21 June 2004 at 1:06 pm


'Smartnumbers' Freephone Auction
21 June 2004 at 1:06 pm

ACA Sets The Rules

The Australian Communications Authority (ACA) has set the rules for the July auction process for charities wanting to be part of the new telephone number allocation system for ‘smartnumbers’ — freephone (1800) or local rate (13 and 1300) numbers.

If a charity is an ‘eligible charity’ and requires a specific ‘smartnumber’, it can apply for that number and nominate it using the charities auction process.

Under the guidelines just released this process is only available if the number is strategic or specific to the charity and has not already been nominated for auction by a commercial organisation, in which case the number would be auctioned under the public auction process at a later date.

In particular the Charity User Guide sets the much-awaited reserve price on ‘smartnumbers’ as well as setting out the necessary pre-registration, auction and post auction regulations.

If a charity nominates a ‘smartnumber’ for auction and no other charity responds within the 10-day notification period, the number will be obtained by that charity at the reserve price of $100.

A second nomination for a particular number by a charity will trigger an auction process after 15 days.

The charities auction process involves a single sealed bid system that is open to any registered charity. At the close of the auction, the charity with the highest bid wins the number.

Once payment of the reserve price or highest bid amount has been made, the successful bidder will also acquire enhanced rights for the use for the number. This is explained in the Guidelines document.

All the forms required for the auction are easily accessible via web links within the Guidelines. Also if you need to discuss this with an ACA representative, contact details are provided.

If you would like an electronic version of the guidelines please send an email with ACA Charity User Guide in the subject line to

PB Careers
Get your biweekly dose of news, opinion and analysis to keep you up to date with what’s happening and why it matters for you, sent every Tuesday and Thursday morning.

Got a story to share?

Got a news tip or article idea for Pro Bono News? Or perhaps you would like to write an article and join a growing community of sector leaders sharing their thoughts and analysis with Pro Bono News readers? Get in touch at or download our contributor guidelines.


Get more stories like this


Your email address will not be published. Required fields are marked *


Pioneering child safe organisational change in Australia


Tuesday, 14th July 2020 at 6:00 am

Forging the path of Indigenous philanthropy

Maggie Coggan

Monday, 13th July 2020 at 8:19 am

Aged care residents keeping connected through COVID isolation

Luke Michael

Saturday, 11th July 2020 at 8:00 am

How to stay motivated in your job search

Maggie Coggan

Friday, 10th July 2020 at 7:04 pm

Subscribe to News
pba inverse logo
Subscribe Twitter Facebook

We need your help.

Since the outbreak of COVID-19, Pro Bono Australia has seen a devastating fall in advertising and less people posting on our job board, which is how we fund our free news service. You can show us that you value the work we do by making a contribution.

 Make a contribution 

You have Successfully Subscribed!