Insurance Website Assists Australians with Experience of Mental Illness
22 February 2012 at 11:38 am
Australians with experience of mental illness now have a new website resource to turn to for assistance with insurance, through the Mental Health Council of Australia (MHCA) and depression Not for Profit, beyondblue.
The Mental Health and Insurance Project (MHIP) website, which was developed in collaboration with representatives from the insurance and financial services sectors, aims to provide support to people with a mental illness in understanding their options when it comes to insurance.
MHCA says that Australians with experience of mental illness often face difficulties in accessing insurance policies or making claims against insurance policies as a result of their mental illness and are often unaware of their rights and responsibilities in relation to insurance applications and claims.
It says that the new website contains information on mental illness and insurance, including the relationship between mental illness and specific insurance products, consumer legal rights and responsibilities, the disability legislative structure that governs the insurance industry and consumer avenues for complaints and appeals.
A key feature of the MHIP website is the Tell Your Story portal, which allows visitors to share their experiences with others.
MHCA says that the website builds on the findings of the MHCA/ beyondblue 2011 report, Mental Health, Discrimination and Insurance: A survey of consumer experiences 2011, which captured the experiences of Australians living with mental illness when accessing insurance products.
In the report, respondents reported a lack of awareness of their rights and responsibilities with insurance applications and claims.
MHCA and beyondblue say that new the one-stop online portal will “improve knowledge and awareness of insurance practices for mental health consumers and their carers”.
You can access the Mental Health and Insurance Project website here.