Bushfire Appeals
News  | 

Govt System Crashes as Funding Applications Flood In

Wednesday, 23rd July 2014 at 1:13 pm
Lina Caneva
The Department of Social Services has had to extend its Not for Profit application deadline after a flood of funding applications caused chaos to its online system late Tuesday.

Wednesday, 23rd July 2014
at 1:13 pm
Lina Caneva



Govt System Crashes as Funding Applications Flood In
Wednesday, 23rd July 2014 at 1:13 pm

The Department of Social Services has had to extend its Not for Profit application deadline after a flood of  funding applications caused chaos to its online system late Tuesday.

A statement from the Department  sent to Not for Profit organisations today said “due to the high volume of applications being submitted, the Department is experiencing technical issues”.

“As a result, the application period has been extended by 24 hours to accommodate the demand. Applications must be submitted by 2:00pm AEST Thursday 24 July 2014.”

According to DSS,  the department had received 4,379 online applications over the past four weeks.

Not for Profits have told Pro Bono Australia News that the DSS system wasn’t issuing receipts confirming their applications late yesterday and when they called the Department to report the problem the voicemail inbox was full and they couldn’t leave a message or get through.

The DSS statement said that “if submitting an application using the online form, you will receive a system generated receipt to confirm your application has been successfully submitted.  If you have attempted to submit your application this morning and haven't received a system generated receipt, please resubmit your application form”.

“If submitting your application to grants@dss.gov.au you will receive an email from the Department confirming your application has been received. The confirmation email may take a few hours. Please keep a copy of your email for your records.”

Pro Bono Australia News reported yesterday that tens of thousands of grant applications were expected to flood the Federal Department of Social Services as its new $800 million grants program applications closed today.

Peak welfare body ACOSS said it understood that a large number of Not for Profits had been impacted by the application process and the short time frame for submissions.

“We have concerns given the short time frame and that the application process encouraged partnerships and consortiums with other organisations,” an ACOSS spokesperson said.

“The ability to develop these collaborations have been quite challenging. With so many funding streams opening at the same time there has been significant pressure on organisations to complete their submission.”

The new grants arrangements, announced in May, collapsed the original 18 grant programs into seven larger programs. According to Social Services Minister Kevin Andrews, the new grants would include longer-term agreements that would provide greater certainty for the planning of services.

The Minister said as part of the new arrangements, the Government would roll out a streamlined system that added three newly broad-banded programs – Families and Communities, Housing and Homelessness, Disability, Mental Health and Carers – to complement those already existing in Ageing and Aged Care.

Not for Profits still experiencing problems can call 1800 625 136 (option 2).

Lina Caneva  |  Editor  |  @ProBonoNews

Lina Caneva has been a journalist for more than 35 years. She was the editor of Pro Bono Australia News from when it was founded in 2000 until 2018.

Got a story to share?

Got a news tip or article idea for Pro Bono News? Or perhaps you would like to write an article and join a growing community of sector leaders sharing their thoughts and analysis with Pro Bono News readers?

Get in touch at news@probonoaustralia.com.au

Write a Reply or Comment

Your email address will not be published. Required fields are marked *


Community sector struggling to meet demand

Maggie Coggan

Monday, 20th January 2020 at 5:23 pm

Fears welfare card holders could be left high and dry in bushfires

Maggie Coggan

Monday, 13th January 2020 at 4:41 pm

ACOSS fears $550M community services funding cut will hurt vulnerable people

Luke Michael

Monday, 16th December 2019 at 4:36 pm

Australia’s welfare system failing to protect vulnerable people

Luke Michael

Wednesday, 4th December 2019 at 4:27 pm


NDIS not yet in tune with the needs of participants

Luke Michael

Monday, 20th January 2020 at 4:46 pm

What impact will the bushfire crisis have on homelessness?

Luke Michael

Wednesday, 15th January 2020 at 4:28 pm

The rise (and scepticism) of Facebook fundraisers

Maggie Coggan

Thursday, 16th January 2020 at 8:49 am

New fund paves the way for impact investment in the charity sector

Luke Michael

Friday, 17th January 2020 at 4:34 pm

Bushfire Appeals
pba inverse logo
Subscribe Twitter Facebook

Get the social sector's most essential news coverage. Delivered free to your inbox every Tuesday and Thursday morning.

You have Successfully Subscribed!