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New Website Offers Easy Access to Community Services


22 July 2014 at 9:56 am
Lina Caneva
UnitingCare lifeAssist has launched a new website in a bid to make it easier for people trying to navigate their way through community service options.

Lina Caneva | 22 July 2014 at 9:56 am


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New Website Offers Easy Access to Community Services
22 July 2014 at 9:56 am

UnitingCare lifeAssist has launched a new website in a bid to make it easier for people trying to navigate their way through community service options.

UnitingCare lifeAssist has described it as “ground-breaking” and said it would assist anyone seeking assistance within the aged-care or disability support sectors.

The website, which will offer information on lifeAssist programs plus government-funded, self-funded and free access or referral services, has been in development since early this year.

“The frustrating thing is that almost nobody plans to need outside assistance. For most people the need arises from a trigger event such as an unexpected change in circumstances, or has been delayed until the need for assistance becomes critical,” UnitingCare lifeAssist Chief Executive Gerry Mak said.

“When they do decide they need help, they need it urgently. For many, this is also a highly emotional and stressful time.  The last thing they want to do is spend hours reading a website and trying to find something that sounds like a possible solution to their situation.

“If someone rings looking for help, the first thing we would do is ask about them and their needs.  

“We have applied exactly the same principle in designing our new website. We wouldn’t rattle off all of the things we do and wait for the person on the other end of the phone to say ‘that sounds like me’. ”

For more information, visit www.lifeassist.org.au


Lina Caneva  |  Editor  |  @ProBonoNews

Lina Caneva has been a journalist for more than 35 years. She was the editor of Pro Bono Australia News from when it was founded in 2000 until 2018.

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