Supporting the Overwhelmed Worker - Survey
1 September 2014 at 10:36 am
Organisations not ready to address the striking shift in employee expectations, face potential retention and leadership crises, according to new research by professional services firm Deloitte.
The Deloitte Global Human Capital Trends 2014 survey of over 2,500 business and human resource (HR) leaders found that the overwhelmed worker needs to be a top priority for business leaders.
The survey results show that information overload and the always connected, 24/7 work environment were overwhelming workers, undermining productivity, and contributing to low employee engagement.
More than one-third (34 per cent) of business leaders rate this issue among their top five priorities, and fewer than one in ten believe they are dealing with it effectively.
“HR departments have an opportunity to lead efforts to manage pervasive communications practices that tend to overwhelm employees, simplify the work environment, create more flexible work standards, and teach managers and workers how to prioritise workloads,” David Brown, Deloitte Australia’s Human Capital Leader said.
“The point of these and similar efforts is not merely to save employees’ time, reduce stress, and foster employee engagement, even though these aims are important. Rather, it is to free up unproductive time to allow more engaged employees to really focus on business priorities.”
More than half of survey respondents believe their organisations are not doing a good job helping workers address information overload in today’s demanding work environment.
And nearly six in ten (57 per cent) say their organisations are “weak” when it comes to helping leaders manage difficult schedules and helping employees manage information.
“One strategy organisations are following to help employees become more productive with their time is creating smaller, more agile teams and looking at ways to outsource or insource repetitive, non-core tasks to free up employee time and energy,” Brown said.
The report said they can do this by: