Metro’s ‘When to Stop’ App

A new mobile app developed by Melbourne train operator Metro and disability Not for Profits called Stop Here makes travelling more accessible for vision and hearing impaired people.

Using location technology on smartphones, Stop Here sends push notifications to let customers know when they are approaching and arriving at their desired stations.

“Stop Here provides another layer of information for customers, in addition to station and on-board announcements,” Metro said.

“The app can be used by all our customers including international  and interstate visitors unfamiliar with the network, as well as infrequent travellers. Mostly, it will be a huge benefit for our vision and hearing impaired customers, who will no longer need to count stations while travelling on the train.

“Stop Here utilises new technology to provide comfort for our customers finding their way around Melbourne, improves accessibility and provides a level of reassurance that you will never miss your stop again.

“The app has been endorsed by the Australasian Railway Association and was developed with assistance from Vision Australia, Blind Citizens Australia, VicDeaf, and Guide Dogs Victoria.

“We are always looking at how we can use new technologies to provide timely and accurate information to our customers,” a spokesperson for Metro, Pauline O'Connor said.

 “Many of our customers with a disability rely heavily on our trains to get around and Stop Here is another step in making our customer information timely and more reliable,” she said.

The App is available on Apple and android phones.