Three Ways to Think Creatively about Creating Shared Value
Wednesday, 23rd March 2016 at 10:30 am
Creativity in strategy, partnerships and communication must be a driving force behind the implementation of shared value, writes Scott Matyus-Flynn, Head of Strategy at Republic of Everyone.
Creativity, imagination, flair, art. The domain of artists, musos and wannabe artists now sitting in design and creative agencies, right?
Well, maybe. But the practice of creativity is bigger than that. In fact, in IBM’s survey of over 1,500 CEOs worldwide, “creativity” came out as the single most important leadership competency for enterprises seeking to navigate our increasingly complex business landscape.
And what better place to bring creativity into your business than through the process of creating shared value (CSV).
Here are three areas we think creativity can help you create shared value:
- business models
- stakeholder engagement
Creative business models
We’re creatures of habit. We like doing the same things. Doing them in the same way. It’s something we’ve been programmed to do from a young age. Most of us take the same route to work every day, sleep on the same side of the bed, get cranky when our partner sleeps on our side of the bed, and so on.
We get comfort out of surety and of knowing how things will respond. There’s no shame in that. But in the business world it takes on a whole other level. There’s a way of doing things… a model for success… internal structures and processes that don’t-you-dare-mess-with… that all makes it hard for businesses to embrace new thinking or new practices.
So, if your business is focusing more on the “what” and “how much”, try switching that focus to the “why”.
There are some great examples of business models built on the “why”. Thankyou, Who Gives a Crap? and Good Spender are just a few. Awesome businesses like these are focused on the change they seek to create in the world. They start by asking how they can achieve that change. As such, they’re open to considering various business models, technologies and networks to help achieve the desired social change. And they’re able to evolve along the way too, diversifying their business models, because people are already behind them helping achieve the social change too. That’s how what started as Thankyou water, soon became Thankyou muesli and hand wash.
So, if you’re feeling bogged down by your existing business model, try bringing the “why” (back) into the equation.
Partnerships have long been utilised to create social impact. Businesses and NGOs frequently come together on shared interests – like Good Start Breakfast Club with Red Cross and Sanitarium – giving kids who miss out on breakfast a healthy start to the day.
These corporate-charity partnerships are great, and philanthropy or “strategic philanthropy” is a hugely vital piece in the social impact world.
With CSV being a newer practice, a new set of skills are required from both corporates and charities.
So, thinking creatively. Why not open the collaboration to multiple partners – diversifying the engagement and getting the wisdom of the crowd?
For a project we run, The 202020 Vision (whose “why” is to increase urban green space 20 per cent by 2020), we went beyond thinking about the corporates, NFPs and consultants. It was definitely important to get these people on board, but the best engagement happened when we opened it up to anyone who wanted to help be part of the change. This gave us much richer perspectives on how to achieve change, and a wider network of collaborators (now over 320!) to help achieve that change.
So, if you’re not quite sure who or how to engage, try opening up the collaboration – at the very least you’ll get some useful feedback on your shared value idea.
Communications in the CSR space can be delicate, if not dangerous, territory. Let’s face it, people are suspicious of businesses getting a financial or reputational benefit from doing good.
Communicating CSV is no different. To do it well needs skill. If it was a recipe, I’d say it was one part WIIFM (what’s in it for me), one part WIIFW (what’s in it for we), mixed in with a bit of participation, all baked into a social movement.
There are quite a few good examples of this sort of communication. One of our projects, the Garage Sale Trail, shows how this recipe can work.
Garage Sale Trail is actually about reducing waste. It came from a brief for us to help stop Bondi residents dumping household goods on the curbsides. But people don’t want to hear about that. So we wanted to create something that had WIIFM, WIIFW, offered people the chance to participate and grew into a social movement.
The WIIFM was simple – make money from selling your junk (sellers) and find hidden treasure (buyers). The WIIFW was about increasing community connectedness and getting to know your neighbours – at a time when community disconnection and isolation is growing.
The participation was turned into an event with maps and trails from one garage sale to another. And the social movement came from carefully crafted social media, PR and the thousands of interesting people who took part and made it their own platform for community togetherness. Garage Sale Trail has grown from a Waverley Council initiative into a nationwide community event across 164 local councils, with 13,191 registered garage sales and 66,615 long-term community connections made.
Communities love Garage Sale Trail because it’s a community event where the WIIFM is as important as the WIIFW. As one happy camper said: “I used to not know my neighbour three doors away… now we say hello in the street and she’s wearing my jeans.”
So, if you’re starting to think about communicating your initiative, have a think about how the WIIFM and the WIIFW work together.
We know creativity’s important. And thinking creatively can help us down the path to creating shared value. And that’s where you’ll find bringing creativity into your business processes will start to create new value for your business and those around it.
About the author: Scott Matyus-Flynn is one of the partners and Head of Strategy at Republic of Everyone. He is responsible for the consulting, and has overseen the development of corporate sustainability strategies for companies including Mirvac and ALDI. He’s co-created brands including MSF, NCCNSW and Australian Ethical, and has developed campaign strategies for Amnesty, WSPA and MobileMuster.
Matyus-Flynn is a graduate in Leading Resilient Enterprises, was a founding member of Conscious Capitalism in Australia, is CSV, GRI, and SROI trained, and he’s co-written ROE’s thought leadership papers including Hero’s Handbook and Changing the Carbon Conversation.