Close Search
 
MEDIA, JOBS & RESOURCES for the COMMON GOOD
News  |  Policy

Labor Demands Explanation Over Alleged NDIS Portal Shutdown


10 September 2018 at 5:25 pm
Maggie Coggan
Labor is demanding the federal government explain the ramifications of a privacy breach which allegedly saw an temporary shutdown of the National Disability Insurance Scheme online portal.    


Maggie Coggan | 10 September 2018 at 5:25 pm


1 Comments


 Print
Labor Demands Explanation Over Alleged NDIS Portal Shutdown
10 September 2018 at 5:25 pm

Labor is demanding the federal government explain the ramifications of a privacy breach which allegedly saw an temporary shutdown of the National Disability Insurance Scheme online portal.    

As reported by the Australian, a security flaw in the portal allowed fraudulent operators to “search random numbers” and “bring up private information” of people with disability and steal thousands of dollars.

“The portal flaw allowed any participant or registered provider to to guess a nine-digit plan number in the search function and bring up random support packages from participants,” the report said.  

The National Disability Insurance Agency issued a notice of “enhancement” on their payments portal on Thursday night, and posted a memo apologising for any inconvenience it may have caused for users.

“The NDIA apologises for any inconvenience the temporary unavailability of the myplace provider portal may cause,” the memo said.

“This enhancement will assist you to more effectively find and link with the participant you are providing services to.”

Labor’s shadow social services minister, Linda Burney, said on Friday the Social Services Minister Paul Fletcher “needed to immediately” explain what the ramifications of this breach would be, and why the breach occurred in the first place.  

“The NDIS exists to improve the lives of people with disability… the government should really have sorted these kinds of issues at this stage of the rollout,” Burney said.

“How many people were affected by this privacy breach? Have affected people been notified? Has fraud occurred and to what extent? When will the NDIA online system be functional again?” Burney said.

Minister Fletcher refused to provide direct comment to Pro Bono News on the matter, but a spokesperson for the minister said contrary to reports, the portal never closed down.

The NDIS also refused Pro Bono News’ request for comment, but in a statement released on their website on Thursday, said they had already identified a “small number” of providers who sought to exploit the NDIS.

“As a result of these ongoing investigations, a number of providers have been blocked from accessing payments while suspicious claims are being investigated, to ensure participants are protected,” the statement said.

It said the agency had commenced contacting a small number of impacted participants.

“The NDIA will ensure participants funds are reinstated, where appropriate, and is continuously improving systems and controls as the NDIS, a major national reform, is implemented across Australia,” it said.  


Maggie Coggan  |  Journalist  |  @MaggieCoggan

Maggie Coggan is a journalist at Pro Bono News covering the social sector.

PB Careers
Get your biweekly dose of news, opinion and analysis to keep you up to date with what’s happening and why it matters for you, sent every Tuesday and Thursday morning.

Got a story to share?

Got a news tip or article idea for Pro Bono News? Or perhaps you would like to write an article and join a growing community of sector leaders sharing their thoughts and analysis with Pro Bono News readers? Get in touch at news@probonoaustralia.com.au or download our contributor guidelines.

Advertisement

CFRE

Get more stories like this

FREE SOCIAL
SECTOR NEWS

One comment

  • Avatar David Brown says:

    Is this yet another problem caused by using greedy privatised for-profit “providers” of community services?

    just like privatised billers for electricity, public transport, hospitals, schools, prisons, banks, communications, etc, etc

    a cancer initiated by neo-liberal Liberal/National governments, that even infected Labor run governments and
    should all be re-nationalised so that our community can feel safe again

Your email address will not be published. Required fields are marked *



YOU MAY ALSO LIKE

Election mania: What should I do during caretaker?

Neil Pharaoh

Monday, 21st September 2020 at 4:24 pm

Close to 150,000 jobs at risk due to welfare cuts

Luke Michael

Tuesday, 15th September 2020 at 5:02 pm

JobSeeker recipients fear push back under poverty line

Maggie Coggan

Friday, 11th September 2020 at 4:51 pm

pba inverse logo
Subscribe Twitter Facebook
×