Guide to Giving
MEDIA, JOBS & RESOURCES FOR THE COMMON GOOD
NEWS  |  Corporate Engagement, Good Business

Airline Carrier Announces New Policy for Disabled Passengers


Thursday, 29th January 2015 at 9:47 am
Lina Caneva, Editor
Australian airline, Virgin Australia, has made significant changes to its policies to make it easier for people with a disability to access lower airfares, in a move welcomed by the Public Interest Advocacy Centre.

Thursday, 29th January 2015
at 9:47 am
Lina Caneva, Editor


0 Comments


FREE SOCIAL
SECTOR NEWS

 Print
Airline Carrier Announces New Policy for Disabled Passengers
Thursday, 29th January 2015 at 9:47 am

Australian airline, Virgin Australia, has made significant changes to its policies to make it easier for people with a disability to access lower airfares, in a move welcomed by the Public Interest Advocacy Centre.

As part of the change, people travelling with a carer can now make flight bookings by phone up to 331 days in advance at the internet discount rate, without the requirement to enter their carer’s name at the time of booking.

The move comes following the resolution of a complaint to the Anti-Discrimination Board of NSW.

The complaint was made after Jenny Brown found that she was unable to take advantage of discount airfares when booking flights for her disabled son because of Virgin Australia’s requirement to submit the name of her son’s companion carer at the time of booking.

“My son travels with a carer arranged by a nursing agency. We don’t usually know their name more than two weeks in advance when the agency finalises their roster, so we have had to book at the last minute,” Ms Brown said.

“Usually only expensive flights at the least popular, least convenient times are available.”

PIAC Senior Solicitor Camilla Pandolfini, who represented Ms Brown in the case, welcomed the changes.

“They make air travel more affordable and accessible for people with disabilities,” Ms Pandolfini said. “Travel is an essential service and this takes us one step closer to equality.”

A spokesperson from Virgin Australia said the airline was continually looking at ways to improve. 

"We are committed to ensuring our guests with special access requirements have the best possible travel experience. The safety and comfort of our guests is our number one priority."

 


Lina Caneva  |  Editor |  @ProBonoNews

Lina Caneva has been a journalist for more than 35 years, and Editor of Pro Bono Australia News since it was founded in 2000.

Guide to Giving

FEATURED SUPPLIERS


...


HLB Mann Judd is a specialist Accounting and Advisory firm t...

HLB Mann Judd

Yes we’re lawyers, but we do a lot more....

Moores

Brennan IT helps not-for-profit (NFP) organisations drive gr...

Brennan IT

More Suppliers

Get more stories like this

FREE SOCIAL
SECTOR NEWS

YOU MAY ALSO LIKE

Thinkers Look to Melbourne to Grow SA Purpose Economy

Wendy Williams

Thursday, 21st September 2017 at 4:44 pm

Australian Organisations Score in the Top 10 Per Cent of B Corps Globally

Luke Michael

Monday, 18th September 2017 at 5:03 pm

New CEO to Lead TDi into Next Phase as Bessi Graham Stands Down

Wendy Williams

Friday, 15th September 2017 at 9:46 am

Australian Companies Recognised for Changing the World

Luke Michael

Wednesday, 13th September 2017 at 5:02 pm

POPULAR

Moves to Stop Volunteering at Overseas Orphanages

Luke Michael

Wednesday, 13th September 2017 at 1:54 pm

Future Uncertain for Disability Organisations Following Funding Cuts

Wendy Williams

Tuesday, 19th September 2017 at 8:29 am

Majority of NFPs Are Not Believed to be Well-Run, According to New Survey

Luke Michael

Tuesday, 12th September 2017 at 4:14 pm

More Australians Are Giving Time Not Money

Wendy Williams

Monday, 11th September 2017 at 5:07 pm

Write a Reply or Comment

Your email address will not be published. Required fields are marked *


Guide to Giving
pba inverse logo
Subscribe Twitter Facebook

Get the social sector's most essential news coverage. Delivered free to your inbox every Tuesday and Thursday morning.

You have Successfully Subscribed!