Take Survey
MEDIA, JOBS & RESOURCES for the COMMON GOOD
NEWS  |  General, Research, Social Innovation, Technology

NFPs Facing Significant IT Challenges – Survey


Friday, 27th March 2015 at 9:26 am
Xavier Smerdon, Journalist
Many Australian and New Zealand Not for Profits are facing significant IT challenges that are impacting their overall productivity, according to the results of a new survey by Infoxchange, Connecting Up and Techsoup New Zealand.

Friday, 27th March 2015
at 9:26 am
Xavier Smerdon, Journalist


0 Comments


FREE SOCIAL
SECTOR NEWS

 Print
NFPs Facing Significant IT Challenges – Survey
Friday, 27th March 2015 at 9:26 am

Many Australian and New Zealand Not for Profits are facing significant IT challenges that are impacting their overall productivity, according to the results of a new survey by Infoxchange, Connecting Up and Techsoup New Zealand.

The ICT in the Not-For-Profit Sector Survey questioned more than 600 organisations of varying sizes from across the Not for Profit sector, predominantly in education and training, community development, health and youth services.

The survey found that the key challenges faced by Not for Profits included difficulty in securing skilled IT resources, determining areas of where to direct their IT spendings, and providing affordable training.

In terms of planning, the survey found that almost half of the organisations that do not have an IT plan in place reported having ‘basic or challenged’ IT capabilities.

As well, most organisations only spend around three percent of their total operating expenditure on IT.

Other findings included:

  • Cloud use: 24 per cent of organisations currently use the cloud. A further 22 per cent plan to move to the cloud, but a large 54 per cent do not plan to.

  • IT capability: Base technology is considered most important followed by IT skills, support and service delivery systems.

  • Online presence and infrastructure: Facebook and Twitter are most popular for social media; one in eight PCs are still running the outdated computer operating system Windows XP (released in 2001).

  • Client management: Nearly half of all organisations do not have access to a single client view.

  • Priorities: Top priorities include improving websites, making better use of social media, and upgrading IT infrastructure.

David Spriggs, CEO of Infoxchange, said shrinking supporter engagement and decreased funding across the board have created an urgent need for Not for Profits to become more productive and effective.

“Historically, Not for Profits have invested mostly in frontline service delivery, where their dollars have the most impact, but we have found that the lack of investment in IT is creating a number of challenges including decreasing revenue,” Spriggs said.

“30 percent of organisations that rated their IT capability as ‘challenged’ reported a decrease in revenue over the last 12 months, compared with only 11 percent that rated their IT as ‘leading’.

“Without the right technology to drive supporter engagement, facilitate service delivery, measure client and community outcomes, and communicate success, Not for Profits will be unable to compete into the future.

“We have found that the size of the organisation doesn’t hinder its ability to improve its IT to a functional level, which is great news for those smaller Not for Profits.”

Anne Gawen, CEO of Connecting Up, said Not for Profits are struggling to keep up with the rapid changes in technology and don’t always know how or where to invest their efforts.

“While many Not for Profits are doing very well, around half of the organisations surveyed have difficulty identifying what to do to improve their IT and finding the right people to implement these changes,” Gawen said.

“The insights from our survey have helped us understand these challenges and what is working well, as well as where organisations could improve their technology use.

“Infoxchange, Connecting Up and TechSoup will use these insights to ensure we are address these problem areas to create a stronger and more productive sector that can weather future challenge.”

The report was completed in partnership with management consulting firm, Nous Group.


Xavier Smerdon  |  Journalist  |  @XavierSmerdon

Xavier Smerdon is a journalist specialising in the Not for Profit sector. He writes breaking and investigative news articles.


Got a story to share?

Got a news tip or article idea for Pro Bono News? Or perhaps you would like to write an article and join a growing community of sector leaders sharing their thoughts and analysis with Pro Bono News readers?

Get in touch at news@probonoaustralia.com.au

 Print

Get more stories like this

FREE SOCIAL
SECTOR NEWS

Write a Reply or Comment

Your email address will not be published. Required fields are marked *



YOU MAY ALSO LIKE

Tech-for-good Companies Merge to Extend Impact

Maggie Coggan

Thursday, 29th November 2018 at 8:34 am

Early Bird Tickets Now Available For ‘Transform 2019’ in Melbourne

Contributor

Tuesday, 13th November 2018 at 8:00 am

IT Measures to Accommodate the Notifiable Data Breach Scheme

Ian Patterson

Monday, 12th November 2018 at 5:20 pm

‘Transform’ Conference Line-up First Look

Contributor

Thursday, 11th October 2018 at 7:30 am

POPULAR

NDIS Service Providers Cautious Over Complex Needs Pricing Shake-Up

Maggie Coggan

Monday, 10th December 2018 at 5:11 pm

Australians With Disability Twice as Likely to be Evicted Without Cause

Luke Michael

Wednesday, 5th December 2018 at 5:29 pm

Putting Disability and Leadership in the Same Sentence

Maggie Coggan

Monday, 3rd December 2018 at 8:56 am

Glyn Davis Confirmed as New Head of the Ramsay Foundation

Maggie Coggan

Wednesday, 5th December 2018 at 6:00 pm

Take Survey
pba inverse logo
Subscribe Twitter Facebook

Get the social sector's most essential news coverage. Delivered free to your inbox every Tuesday and Thursday morning.

You have Successfully Subscribed!