Guide to Giving
MEDIA, JOBS & RESOURCES for the COMMON GOOD
News  |  Social Affairs

Jobseekers Dissatisfied With Government Employment Program


Thursday, 4th October 2018 at 8:42 am
Luke Michael
Less than one in 10 jobseekers are satisfied with the federal government’s outsourced employment program and there’s a wide perception consultants are unskilled, new research suggests.


Thursday, 4th October 2018
at 8:42 am
Luke Michael


0 Comments


FREE SOCIAL
SECTOR NEWS

 Print
Jobseekers Dissatisfied With Government Employment Program
Thursday, 4th October 2018 at 8:42 am

Less than one in 10 jobseekers are satisfied with the federal government’s outsourced employment program and there’s a wide perception consultants are unskilled, new research suggests.

The Australian Council of Social Service surveyed 311 people using the government’s jobactive service, revealing only 8 per cent were satisfied with the program.

Consequently, 79 per cent said they preferred to rely on their own efforts to find employment, compared to just 6 per cent who preferred to use jobactive.

Looking at people’s experiences with employment consultants, 11 per cent considered their employment consultant to be well-skilled for the job, while 65 per cent did not.

ACOSS CEO Dr Cassandra Goldie said the survey showed jobactive was leading to anxiety rather than jobs.

“Fundamental change is needed in employment services,” Goldie said.

“Tinkering at the edges is not enough. Employment services must focus more on help and less on compliance, and governments must lift their investment in them.”

Survey respondents said they felt emotional and frustrated by the service, with some describing consultants as abusive, rude, or disrespectful.

But respondents did acknowledge consultants’ high caseloads (averaging 150 people) and an overemphasis on benefit compliance within the jobactive system.

In August, jobactive was referred to a Senate inquiry after a government discussion paper found almost half of participants remained in the service for two years.

Jobactive’s contract is scheduled to finish in 2020 and the government is currently redesigning the system.

Goldie said it was absolutely vital policy makers put people at the centre of the policies there were designing.

“We must listen to experiences of people using jobactive services and design an employment services system that responds to the needs they identify,” she said.

ACOSS said a reformed employment services system should abolish work-for-the-dole and reduce the requirement for jobseekers to search for 20 jobs in regions with so few jobs available.


Luke Michael  |  Journalist  |  @luke_michael96

Luke Michael is a journalist at Pro Bono News covering the social sector.


Got a story to share?

Got a news tip or article idea for Pro Bono News? Or perhaps you would like to write an article and join a growing community of sector leaders sharing their thoughts and analysis with Pro Bono News readers?

Get in touch at news@probonoaustralia.com.au

 Print

Get more stories like this

FREE SOCIAL
SECTOR NEWS

Write a Reply or Comment

Your email address will not be published. Required fields are marked *



YOU MAY ALSO LIKE

ACOSS warns against government’s ‘unprecedented’ tax cuts

Luke Michael

Monday, 24th June 2019 at 4:47 pm

Employment-focused social enterprise proves itself… with little support

Maggie Coggan

Friday, 31st May 2019 at 4:43 pm

Stronger together in tackling Australia’s challenges

Cassandra Goldie

Thursday, 23rd May 2019 at 8:30 am

Technology can be a weapon against the nation’s most vulnerable

Wendy Williams

Tuesday, 14th May 2019 at 4:29 pm

POPULAR

Charities take fundraising into their own hands

Maggie Coggan

Tuesday, 18th June 2019 at 8:28 am

Why an AAT ruling could shake-up NDIS funding

Luke Michael

Friday, 14th June 2019 at 4:16 pm

UK inquiry finds Oxfam failed to act on child sex abuse claims

Luke Michael

Wednesday, 12th June 2019 at 5:26 pm

Can teaming up with finance groups save your charity?

Maggie Coggan

Wednesday, 12th June 2019 at 5:14 pm

Guide to Giving
pba inverse logo
Subscribe Twitter Facebook

Get the social sector's most essential news coverage. Delivered free to your inbox every Tuesday and Thursday morning.

You have Successfully Subscribed!