Bushfire Appeals
News  |  Policy

Federal Government to Overhaul of ‘Punitive’ and ‘Outdated’ Jobseeker Program

Monday, 17th December 2018 at 5:26 pm
Maggie Coggan
An independent panel has found the federal government’s jobseeker program, Jobactive, to be punitive and digitally outdated, sparking a government commitment to overhaul the program.   

Monday, 17th December 2018
at 5:26 pm
Maggie Coggan



Federal Government to Overhaul of ‘Punitive’ and ‘Outdated’ Jobseeker Program
Monday, 17th December 2018 at 5:26 pm

An independent panel has found the federal government’s jobseeker program, Jobactive, to be punitive and digitally outdated, sparking a government commitment to overhaul the program.   

The report, released on Friday, said even though Jobactive had put 1.1 million Australians into jobs since 2015, it was still failing to keep up with the digital age.

“The employment services system was designed in a world without smartphones, Google or SEEK. It was designed for a labour market where entry level jobs were more common, part-time work less common and only half of Australian workers held post-school education,” the report said.

It also said the system was unstable and not designed to help jobseekers, with one case worker for every 148 job seekers, and 40 per cent of staff leaving each year.

“We can do better for employers  very few use the system. We can do better for the long-term unemployed one in five job seekers have been in the system for more than five years,” it said.  

It recommended shifting the service to a self-service online platform, that gave the jobseeker more choice and control, assessed individual needs, goals, strengths and barriers, and matched seekers to the right employer.    

“It will allow more than half of all job seekers to get on with finding work themselves rather than slowing them down,” the report said.

It also said this would mean case workers were freed up to help people who needed the most support.

Minister for Jobs Kelly O’Dwyer, said the government would continue to work on aspects of the system that worked well, as well as roll out improvements through a new, overhauled employment services model.  

“The report highlights the important role digital tools can play to help connect job seekers with services enabling resources to be better directed to those job seekers with greater needs, helping them find employment and achieve financial independence,” O’Dwyer said.

Australian Council of Social Service CEO Cassandra Goldie said ACOSS welcomed the report, and the changes it would hopefully bring, as the current system targeted vulnerable people, rather than helping them find work.

“Jobactive currently operates more as a social security penalty system than an employment service system…they need help, not threats and humiliation,” Goldie said.

The report recommended the culture of a reformed system be less punitive, through recognising the job seekers’ circumstances, and combining positive behaviour reinforcement with penalties for the few who did the wrong thing.

Greens Senator Rachel Siewert said the report demonstrated the current system was about punishing people trying to find work, and called for urgent reforms to be made, such as the abolition of the Targeted Compliance Framework, which financially penalised jobseekers who were non-compliant.  

“It is clear that employment services aren’t working and providers are more focused on compliance rather than finding people jobs, particularly since the introduction of the Targeted Compliance Framework,” Siewert said.

An ACOSS survey of Jobactive participants in October found people felt bullied, that parents with young children were referred to jobs with night shifts, and people in country areas with few jobs were made to apply for 20 jobs a month.

Peter Davidson, an ACOSS senior adviser, said while the report provided promise of improvement, it also presented risks, such as a heavy reliance on a digital approach, that had to be addressed before changes were made.

“There is a serious digital divide that exists for people on low incomes who are being expected to rely on online services,” he said.  

Siewert also said a digital approach wasn’t going to fix all the problems of the current system.

“Consultants need proper training and the number of jobs people have to apply for should be flexible to the local job market,” she said.

The report said the changes must be undertaken quickly, as Jobactive’s contract ended in 2020.

“It is essential that implementation of the future system, including the digital and data ecosystem, does not stall and is phased in by 2021,” it said.

O’Dwyer told Pro Bono News the government would continue to work with those affected before making a final decision on a new system.

“We will continue to work with stakeholders, undertaking further targeted consultation, before making a final decision on a future employment services system.”

Maggie Coggan  |  Journalist  |  @MaggieCoggan

Maggie Coggan is a journalist at Pro Bono News covering the social sector.

Got a story to share?

Got a news tip or article idea for Pro Bono News? Or perhaps you would like to write an article and join a growing community of sector leaders sharing their thoughts and analysis with Pro Bono News readers?

Get in touch at news@probonoaustralia.com.au

Get more stories like this


One Comment

  • Avatar Angela says:

    I did work for the dole three times. The so-called bosses are collecting a huge amount from you guys and they do not teach you anything.They do not care about us, nor did it lead to employment. It put me further into a depression because after the period of work you were then left with nothing. I believe it is a waste of government money. I am living in poverty and my number one is survival. I have to get short expensive loans just to get by. Let alone look for work. If someone offered me a position tomorrow I would take it. I cannot stand this not working and I find it hard to get work because I am struggling with living and employers will not take sad people. I love to make people happy, give me work at Atwork Mirrabooka to lift people up, then watch them flourish and find employment.

Write a Reply or Comment

Your email address will not be published. Required fields are marked *


Community sector struggling to meet demand

Maggie Coggan

Monday, 20th January 2020 at 5:23 pm

Fears welfare card holders could be left high and dry in bushfires

Maggie Coggan

Monday, 13th January 2020 at 4:41 pm

ACOSS fears $550M community services funding cut will hurt vulnerable people

Luke Michael

Monday, 16th December 2019 at 4:36 pm

Low-income Aussies can’t afford to invest in energy efficiency

Luke Michael

Friday, 22nd November 2019 at 3:48 pm


NDIS not yet in tune with the needs of participants

Luke Michael

Monday, 20th January 2020 at 4:46 pm

What impact will the bushfire crisis have on homelessness?

Luke Michael

Wednesday, 15th January 2020 at 4:28 pm

Centralised disaster fund dismissed by charities sector

Maggie Coggan

Friday, 24th January 2020 at 5:32 pm

New fund paves the way for impact investment in the charity sector

Luke Michael

Friday, 17th January 2020 at 4:34 pm

Bushfire Appeals
pba inverse logo
Subscribe Twitter Facebook

Get the social sector's most essential news coverage. Delivered free to your inbox every Tuesday and Thursday morning.

You have Successfully Subscribed!