Close Search
News  |  Social AffairsDisability

People experiencing homelessness struggling to navigate the NDIS

16 October 2019 at 4:13 pm
Luke Michael
The Victorian Homelessness Conference discussed the intersection between the NDIS, homelessness, and mental health

Luke Michael | 16 October 2019 at 4:13 pm


People experiencing homelessness struggling to navigate the NDIS
16 October 2019 at 4:13 pm

The Victorian Homelessness Conference discussed the intersection between the NDIS, homelessness, and mental health

A different approach is needed to get more people experiencing homelessness into the National Disability Insurance Scheme, experts say.

During a session at the Victorian Homelessness Conference, panellists from across the social sector discussed how the NDIS was catering to people with disability who were homeless or at risk.

The panel particularly focused on the struggles people with psychosocial disability faced getting in the scheme.

Gerry Naughtin, who is a mental health advisor for the National Disability Insurance Agency, told attendees the agency was well aware that a new approach was needed for people with severe mental health issues and those who were homeless.

“We need to link the NDIS much more with other support services that people are receiving so we can help them before they get to a stage of homelessness,” Naughtin said.

“The sector also has a very important role in explaining the benefits of the NDIS to vulnerable people.”

Naughtin told Pro Bono News the NDIA had worked with the homelessness sector and state and territory governments over the past 12 months to improve its engagement with difficult to reach people.

“What has emerged through feedback and our own analysis, is that there are a number of homeless people who are likely eligible for the scheme, but who are unwilling or unable to navigate the current access process,” he said.

“So we have agreed that we will develop a specific strategy that deals with this issue.”

He said the Disability Reform Council last week agreed to improve the experience for people with psychosocial disability in the NDIS, and ensure the scheme works well together with mainstream mental health systems.

The council also welcomed the establishment of a Psychosocial Disability Recovery Framework, which will strongly focus on recovery and supporting episodic needs.

Disability advocates have long said the scheme needs to work better for people with episodic needs, noting the recovery-based model of mental health did not sit well with the NDIS’s focus on permanent and lifelong disability. 

The panel discussed the problems community organisations were facing under the shifting mental health/NDIS landscape.  

Carol Vale, the head of strategy at McAuley Community Services for Women, said her organisation was losing vital community mental health funding.   

“We are now not able to support women and their kids into the NDIS because we are losing our funding and we are losing our staff,” Vale said.

“We have highly skilled, highly qualified, highly trained staff that we will no longer be able to employ.” 

Vale also spoke about the challenges people with severe mental health issues faced that prevented them from using their NDIS funding.

She said people were having their NDIS funding reduced because they were “underutilising” their plans and the NDIA assumed this meant a lesser need.

But recent research found the underutlisation of NDIS funding was more commonly due to the episodic nature of mental illness, because people had been too unwell, or were unable to find anyone to offer services within their plan.

“The reason plans have been underutilised is because a person’s mental health hasn’t been stable enough and they haven’t had the support to manage their program,” she said.

“So it’s the severity of their mental health issue that actually precludes participants from using the NDIS.”

Another panellist, Dr Andrew Hollows from Launch Housing, added that the system did not accommodate the needs of people with severe mental health issues.  

“When you look at people with psychosocial disability, we knew years ago that this was the group at the greatest risk of homelessness, but it wasn’t actually recognised and built into the design of the system,” Hollows said.  

“We need to collectively work to build a good community mental health system outside the NDIS and make sure that issues around health [and recovery] are front and centre in this work.”

Luke Michael  |  Journalist  |  @luke_michael96

Luke Michael is a journalist at Pro Bono News covering the social sector.

PB Careers
Get your biweekly dose of news, opinion and analysis to keep you up to date with what’s happening and why it matters for you, sent every Tuesday and Thursday morning.

Got a story to share?

Got a news tip or article idea for Pro Bono News? Or perhaps you would like to write an article and join a growing community of sector leaders sharing their thoughts and analysis with Pro Bono News readers? Get in touch at or download our contributor guidelines.


Panel Discussion Webinar

Get more stories like this


One comment

  • Ewan Filmer says:

    It is frustrating that after the years the NDIS has been operating, there is still just a plan to ‘develop a strategy’ to address this issue. Improvements are needed now and all the feedback to date has been of little use.

    I suspect we will still be talking about the need to grapple with this major NDIS shortcoming in 2 years time.

Your email address will not be published.


Time for action on disability employment

Christina Ryan

Monday, 20th June 2022 at 4:24 pm

Shorten answers question of ‘what’s next’ for the NDIS

Danielle Kutchel

Friday, 17th June 2022 at 4:44 pm

Hundreds answer call to defend NDIS

Danielle Kutchel

Wednesday, 4th May 2022 at 5:12 pm

Raising concerns can help improve disability services for everyone


Thursday, 28th April 2022 at 7:30 am

pba inverse logo
Subscribe Twitter Facebook