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Five qualities of outstanding team leaders in the community sector

20 October 2023 at 9:00 am
Jenny Rosser
If you’re interested in pursuing a role as a Team Leader in the community sector or have already been in a Team Leader position for some time, you are well aware of the crucial role Team Leaders play in managing day-to-day operations and looking after the well-being of staff members and clients.

Jenny Rosser | 20 October 2023 at 9:00 am


Five qualities of outstanding team leaders in the community sector
20 October 2023 at 9:00 am


In this blog post, we will delve deeper into the role of a Team Leader, explore five key qualities that exceptional Team Leaders possess, and offer thought-provoking questions to help you assess whether a Team Leader role is the right fit for you.

The role of a Team Leader in the community sector

Team Leaders in the community sector hold the responsibility of overseeing and managing the operations of their teams. Their duties include assigning cases, reviewing the progress of each case, providing guidance and support to practitioners, assisting with complex or high-risk cases, creating a safe space for reflective practice, identifying areas of improvement, and ensuring compliance with regulations and policies.

Team Leaders play a crucial role in ensuring the efficient and effective delivery of care and support services, aligning practice with frameworks, policies, and legislation, and fostering a positive work environment that promotes the well-being of both employees and those receiving care and support.

Quality 1: Excellent communication skills

Outstanding Team Leaders excel in communication by clearly conveying instructions, information, expectations, and feedback to their team members. They actively listen to their staff, acknowledging their concerns, ideas, and suggestions.

By fostering open lines of communication and utilising courageous conversations, Team Leaders create an environment where employees feel heard, valued, and supported. They skilfully mediate conflicts, resolve issues, and promote a collaborative and cohesive team dynamic.

Quality 2: Strong leadership and decision-making abilities

Team Leaders need to provide clear guidance to their staff while setting realistic goals and empowering team members to achieve them. They lead by example, displaying integrity, professionalism, and a commitment to the organisation’s mission and values.

When faced with challenging situations or complex decisions, exceptional Team Leaders exhibit sound judgment, considering various factors and prioritising the welfare of both staff and clients. They inspire confidence, trust, and respect among their team.

Quality 3: Supportive and development-oriented

In the community sector, outstanding Team Leaders are not only focused on task management but also on supporting the professional growth and well-being of their staff members. They take an active interest in their employees’ career aspirations, strengths, and areas for development.

Team Leaders should recognise achievements and celebrate successes, fostering a positive and motivating work environment. To help their staff grow, Team Leaders provide ongoing feedback, mentoring, and constructive coaching, enabling team members to enhance their skills and reach their full potential.

Quality 4: Effective time and resource management

Team Leaders in the community sector are responsible for allocating cases, reviewing activities, and ensuring that resources are optimally utilised. Exceptional Team Leaders possess excellent time and resource management skills. They manage competing priorities, identify strengths within their team, delegate responsibilities effectively, and establish efficient workflows.

By managing resources strategically, Team Leaders can promote productivity, minimise bottlenecks, and ensure that clients receive the necessary care and support in a timely manner.

Quality 5: Ability to make courageous decisions

Exceptional Team Leaders possess the necessary skills to provide honest and constructive feedback, conduct performance evaluations, and address performance issues in a fair and objective manner. They approach corrective action with empathy and professionalism, supporting employees in overcoming challenges and meeting expectations.

Team Leaders implement appropriate interventions, such as additional training or support, ensuring that all actions taken align with organisational policies and regulations.

Assessing Your Potential as an Outstanding Team Leader

If you’re considering a Team Leader role in the community sector, ask yourself these questions to help determine your suitability:

  1. Do you enjoy leading and guiding a team, providing direction and support to help them achieve their goals?
  2. Are you comfortable making important decisions and handling challenging situations while considering the welfare of both staff and clients?
  3. Do you possess strong communication and interpersonal skills to effectively convey expectations, provide feedback, and mediate conflicts within your team?
  4. Are you passionate about supporting the professional growth and development of others, with the ability to provide constructive coaching and mentorship?
  5. Can you effectively manage time, resources, and workflow to ensure the efficient delivery of care and support services?

Reflecting on these questions will help you assess your suitability for a Team Leader role in the community sector and determine if it aligns with your skills, interests, and career aspirations.

This article was originally published at


Jenny Rosser  |  @ProBonoNews

Jenny's experience spans over 23 years in recruitment across executive search, senior management and complex Health, Social Care & Clinical roles.


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